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Forum Home > Bug Reports [RESOLVED] > Recent GameTracker Database Issues
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diablogamingnetworkPM
Nov 01, 2012 4:20 PM
Joined: Aug 27, 2009
Posts: 7
so the database issue is now permanent and the backup is uselesss right? No chance of getting back the players stats?
mikePM
Nov 01, 2012 5:11 PM
GAMETRACKER ADMIN Joined: Aug 01, 2006
Posts: 56
mrsholdra wrote:
I just added my black ops server again for the second time this week. First time was after this database issue and second time is today after the black ops servers are back online again after being offline for 3 days.

But now i can not claim my server anymore. I change the name to GameTrackerClaimServer but even 30 minutes after that i still can not claim the server to be mine it keeps saying: cannot scan server. While the server is online and has people in it.... Any help pls?

IP: 173.199.111.37:3084

Thanks.


Hi,

The Blackops issues are unrelated to this and they are due to the Hurricane which impacted master servers. These issues have just been solved and servers should be coming back online.
GameTracker.com Admin
axismatrixPM
Nov 01, 2012 5:13 PM
Joined: Jul 01, 2012
Posts: 7
mike wrote:
mrsholdra wrote:
I just added my black ops server again for the second time this week. First time was after this database issue and second time is today after the black ops servers are back online again after being offline for 3 days.

But now i can not claim my server anymore. I change the name to GameTrackerClaimServer but even 30 minutes after that i still can not claim the server to be mine it keeps saying: cannot scan server. While the server is online and has people in it.... Any help pls?

IP: 173.199.111.37:3084

Thanks.


Hi,

The Blackops issues are unrelated to this and they are due to the Hurricane which impacted master servers. These issues have just been solved and servers should be coming back online.

Do we have to re-add them again, or will they come back normally? They are not showing up in searches, or in my favorites list.
mikePM
Nov 01, 2012 5:20 PM
GAMETRACKER ADMIN Joined: Aug 01, 2006
Posts: 56
diablogamingnetwork wrote:
so the database issue is now permanent and the backup is uselesss right? No chance of getting back the players stats?


Unfortunately, we have only been able to make limited progress recovering additional data after the weekend. At the same time, our office has been without power due to the hurricane in our area this week, further limiting progress.

At this point, we do not anticipate being able to reinstate player stats for the remaining 10% of our database that was either partially recovered or previously not recovered.
GameTracker.com Admin
axismatrixPM
Nov 01, 2012 5:35 PM
Joined: Jul 01, 2012
Posts: 7
you seemed to have successfully recovered server stats this time. Thank you.
Closed Account
Nov 01, 2012 5:58 PM
That is not what i ask. I know the reason from the offline servers because of this hurricane i watch the news. I just ask if you or someone else can help me with claiming my server back. Please read my question again and help me out because i still can not claim my own server at the moment he keeps saying can not scan while it is online. Thanks in return!!!!
peacemaker351v8PM
Nov 01, 2012 10:53 PM
Joined: Jul 03, 2010
Posts: 2
burn wrote:
peacemaker351v8 wrote:
Server will not add ?

203.46.105.34:21130

Contact your host to have them open that port in your firewall.

It was on gametracker till the DB problem lol can you fix it please.
burnPM
Nov 01, 2012 11:19 PM
GAMETRACKER ADMIN Joined: Sep 27, 2006
Posts: 10927
peacemaker351v8 wrote:
burn wrote:
peacemaker351v8 wrote:
Server will not add ?

203.46.105.34:21130

Contact your host to have them open that port in your firewall.

It was on gametracker till the DB problem lol can you fix it please.

Here's what I did to get it to work:
1) I went to http://www.gametracker.com/servers/
2) I selected BF2 (I did a a quick Google search to get this since you did not specify)
3) I entered the IP
4) I entered your port
5) I left the query port as the default GT entered (since you did not specify, I had no other option)
6) I hit the add server button

http://www.gametracker.com/server_info/203.46.105.34:21130/

Please let me know if something is wrong...
I am retired from GameTracker after 11 years and will not be responsive for support requests.

Closed Account
Nov 01, 2012 11:36 PM
burn wrote:
mrsholdra wrote:
That is not what i ask. I know the reason from the offline servers because of this hurricane i watch the news. I just ask if you or someone else can help me with claiming my server back. Please read my question again and help me out because i still can not claim my own server at the moment he keeps saying can not scan while it is online. Thanks in return!!!!

When you click the "Claim ownership" button for your "Mature Fighters" Black Ops server in your favorites, you get:
GameTracker wrote:
WE WERE UNABLE TO VERIFY THAT YOUR SERVER NAME IS 'GAMETRACKERCLAIMSERVER'
In order to claim ownership of your server you must temporarily rename it to:
GameTrackerClaimServer
This server is currently named:
Mature Fighters No Camp, No Whine. All Perks & Weapons Allowed

Please check your game server config file, restart the server, and try again. It may take up to 5-10 minutes to start scanning again after a server restart


The instructions to claim a server are:
GameTracker wrote:
To claim ownership of this server:
- Change your server's name to "GameTrackerClaimServer".
- Verify that your server is up, running, and displaying the server name "GameTrackerClaimServer".
- Please wait approximately 5-10 minutes.
- Click the "Claim Ownership" button.
- After you have claimed ownership successfully, you should change the server name back to the original name.
- It may take 5-10 minutes for your server to start scanning again.


i did all off these things why no one reads my story? I said i had wait more then 30 minutes and the name was changed to gametrackerclaim server that was even visable in gametracker itself but still he says can not scan server.

This is not the first time i add a server. I know how it works so please... Then please restore my server back from 4 days ago because i had already readd it and reclaimed after that databass error.
Closed Account
Nov 02, 2012 3:12 AM
After 5 times try this morning again... it finally works now! i lost again the top player list but i guess i have to live with that. Gonna get that back sooner or later anyway!
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